Lodge your complaint /grievances against any of the central undertaking department from the following web site. The process is simple visit the web site and select the department with which you have grievances and write down about the matter. After submitting the application you will get a number which you will use for further communication. The reminder/clarification section is also available.16 Central Government Organisations are listed here.
I had problem with Airtel Mobile operator so I lodge the complaint under Department of Telecommunication and my problem solved. But here the process takes some time. So after filing the complaint you will have to wait patiently.
All mobile operators come under DOT.
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